Shipping Policy

Last updated: June 7, 2025

1. Processing Time

We aim to dispatch all ArthroMD+ orders within 1–2 business days, excluding weekends and public holidays. Orders received after 12 PM AEST will be processed the following business day.

2. Delivery Timeframes Across Australia

Estimated delivery windows from the time of shipment:

• Standard Shipping (AUS): 2–7 business days
• Express Post: 1–3 business days (metro areas)
• Rural/Remote: Allow additional 2–3 days

Shipping fees are calculated at checkout. Orders over AUD $75 qualify for free standard shipping within Australia.

To review our return process, please visit our Return Policy.

3. Tracking Information

As soon as your package is on its way, you will receive a shipping confirmation with your tracking number and a link to monitor your parcel’s journey.

4. Accurate Shipping Details

Please double-check your shipping address at checkout. Incorrect addresses may cause delays or result in non-delivery. Re-shipping fees may apply in such cases.

5. Failed Delivery or Returned Parcels

If delivery fails and the item is returned to our warehouse, we will contact you to arrange re-shipment. A new shipping fee may be required for resending the order.

6. Lost or Missing Orders

If your parcel is marked delivered but not received, please check with your local courier service. We are not responsible for packages lost after delivery confirmation.

7. Discreet Packaging

All ArthroMD+ orders are shipped in plain, unbranded packaging to ensure privacy. No product names will be visible on the exterior.

8. International Shipping

Currently, we only ship within Australia. If you are outside Australia and wish to be notified about future availability, subscribe to our newsletter.

Still have questions about your order?

Contact our support team for assistance at:

Email: [email protected]

Address: 45 Walker Street, North Sydney, NSW 2060, Australia